The Service Team are here to handle all of your Xylem brand servicing requirements. Meet the team who keep your kit in perfect condition. Together they have over 40 years of knowledge and experience servicing products from YSI, SonTek, Aanderaa, WTW and more. From sondes to handheld water quality meters, the team are experts in servicing and maintenance.
Andrew started with Xylem in 1996 as a Repair Technician and gained further product and application experience in Field Service Technician and Technical Sales positions before becoming the Service Centre Manager. He has a B.Sc. in Freshwater Ecology from the University of Liverpool. Interests outside of work include mountain biking and darts.
Mike has been with Xylem Analytics UK since 2002 and has a wealth of experience in supporting the YSI and SonTek product ranges.
His role also includes supporting our Systems team with project installations and leading field service contracts. When not working Mike enjoys darts and following Hitchin Town Football Club.
Martin has been with Xylem for two years and currently specializes in YSI repair and support and field servicing of YSI Profiler systems. Prior to joining Xylem, Martin worked as a service engineer for pipe fusion products where he gained customer support and field work experience. Interests outside of work include following stock car racing and angling.
Tim joined the Service Team at Xylem Analytics UK in March 2020 and brought with him 9 ½ years of customer support experience as a marine specialist for Xylem Jabsco, Rule and Flowjet pump ranges. Previous roles include working in a support team for the 2002 Clipper round-the-world yacht race. Tim enjoys sailing and motorcycles when not working.